FAQ - Frequently Asked Question

1. Is it necessary to have an account to shop on DCGpac?

Yes, it is necessary to login into DCGpac to shop. Shopping as a logged-in user is fast and convenient. You can also access a personalised shopping experience including recommendations and quicker checkout. 

2. How do I check on the status of my order?

To check on the status of your order, please login to your account on our site and check on my order section. You may also call us at +971 56 169 9181 or email us at sales.uae@dcgpac.com Please do mention your order number in the email. We will respond to email inquiries within 2 working days.

3. How do I place an order?

For online shopping please follow the below-mentioned steps:-

1. Select the item/items you want to purchase, please check the minimum order quantity while purchasing.
2. Enter your pin code and order quantity
3. Click on add to cart, then go to cart and click on checkout
4. Confirm the shipping address and shipping method
5. Choose the payment method and confirm the payment
6. Once payment is done then you will get an order confirmation email.
7. If you need any assistance you can call us at +971 56 169 9181 from Monday to Saturday between 10 am – 6 pm.

4. Can I order by phone?

Yes, you can. Please feel free to call us at +971 56 169 9181 from Monday to Saturday between 10 am – 6 pm and place your order.

5. Will I be charged VAT?

As per Govt. laws, we are required to collect VAT on orders shipped within U.A.E.

6. How will I know if an order is placed successfully?

Once your order is successfully placed, you will receive the confirmation email and text message from DCGpac. This email will have all the details related to your order.

7. What are my payment options?

You can pay using the below-mentioned methods:-

1. Wallet
2. Bank Transfer
3. Credit (Only for selected or eligible customers)

For bank transfer use the below account details-

For AED (Transactions)

Account Name: DCGPAC TRADING CO. L.L.C
Bank Name: Mashreq Bank
SWIFT Code: BOMLAEAD
IBAN: AE860330000019101115029
Account No.: 019101115029
Branch Name: Al Ghurair City, 339-C, AGC, Al Riqqa Street, Dubai - UAE

For USD (Transactions)

Account Name: DCGPAC TRADING CO. L.L.C
Bank Name: Mashreq Bank
SWIFT Code: BOMLAEAD
IBAN: AE590330000019101115030
Account No.: 019101115030
Branch Name: Al Ghurair City, 339-C, AGC, Al Riqqa Street, Dubai - UAE

Please send the payment details with the order number to the email sales.uae@dcgpac.com. We will respond to email inquiries within 24 Hour.

8. What is DCGpac wallet program?

We provide a wallet program to enable a smooth shopping experience, where you can upload money and purchase any item/items on our site.

9. In what currency do I pay?

All prices listed on our website www.dcgpac.ae are quoted in United Arab Emirates Dirham (AED) only, but for the convenience of our international customers, we are offering checkout options in AED and USD.

10. Will I receive a shipment confirmation?

Once your order has been processed and is ready to ship, you will receive an email containing your consignment number, which will allow you to track your order on our website www.dcgpac.ae.

11. How long does it take to receive my order?

Delivering time depends upon the distance from our centralized warehouse to your delivery address.

12. Payment deducted but order not successful

Please check your bank account or credit card account, if your account has been debited after a payment failure, it is normally credited to you by your bank within 7 business days. If not then please check with your bank for more details. If the money has been credited to our account we would initiate a refund within 3 business days of your request. Though the refund received date may vary depending upon your mode of payment.

14. During the delivery attempt, the office was closed or the person was not available

The courier companies usually make 3 attempts to deliver your order. In case you do not receive your order, you can contact us.

15. What do I do with damaged, defective or missing products?

Please refer to the return policy guideline. We will always give you our best service.

16. I am a vendor, how do I sell on your website?

We are constantly looking for unique & great products to add to our selection. You can click on become a seller, there you can follow the steps for seller registration and complete your profile, and thereafter list your product/ products. We will inform you if a sample is required for a quality check.

17. I am with the press, to whom should I contact?

For press inquiries please mail us at sales.uae@dcgpac.com.

18. Are there any hidden charges when I shop on DCGpac?

There are NO hidden charges when you shop on DCGpac. The price you see on the Checkout page is final and it's exactly what you pay.

19. How can I place a bulk order?

You can place bulk orders from our website or if you need any assistance you can call us on +971 56 169 9181. We will be happy to solve your query.

20. What can I do if I need customization on the product/ products?

You can click on the customization tab on the website and do send your requirement. Our team will contact you within 24 hours for your assistance. 
Or
You can call us and let us know your requirement, and if possible you can send us the sample. We will give your customized item at your doorstep.

22. Do you save credit card/debit card details on DCGpac?

No. We do not save any card details on our website. 

23. What is the pickup process for return/replacement items?

Once your return or replacement request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return-related email being sent to you.

24. Why are faster delivery options not available at my location?

Faster delivery options may not be available at your location due to courier-related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

25. Can I add an item to my order after I have placed the order?

Unfortunately No. But you can place another order.